Use this cleaning kit to remove any gunk, smells, or stains from your hydration reservoir. The Bottle Bright tab is biodegradable and environmentally safe. Keep your hydration equipment clean and freshBrings a tube brush and a Bottle Bright tab
Receive free shipping on orders over $50! Learn more about Shipping options
HASSLE FREE RETURNS
Return or exchange your product within 60 days! View our Returns Policy
Our team of pros are here to help! Contact us today 844-786-6486
If your order total is $50 or more, you qualify for free UPS Ground shipping. Free shipping offers are applied to your order total after any promotions or credits are applied. Large or heavy items such as bicycles, paddle boards, kayaks, cargo boxes, and more may not qualify for our free shipping offer or may only be available for in-store pickup. For products with these restrictions, available shipping options will surface on the product page or at checkout.
We can only ship to the U.S. (lower 48 states, Alaska, Hawaii, and Puerto Rico).
We know you’re excited to receive your gear and we’re stoked to get your gear out to you! Orders placed on BlueZoneSports.com will typically ship from our fulfillment stores within 1-2 business days.
In order to provide the best possible assortment on BlueZoneSports.com, we fulfill all orders from our chain of store locations. While this may reduce shipping times, this may result in portions of your order being shipped in multiple packages and/or having multiple delivery estimations.
We understand that many adventurers outside of the U.S. want to experience the BlueZone. Unfortunately, at this time, we are unable to ship packages internationally.
All bicycle orders placed on BlueZoneSports.com will be shipped via Bike Flights. Bike Flights is a 3rd party transit service we use to ensure your bike is delivered safely to you. This service will allow us to add insurance to your package and may require a signature upon delivery subject to your order total. Please allow 3-4 business days for your bike order to be processed. All bikes ship from our retail locations and are first assembled and inspected by our team of expert bike technicians, then repackaged and shipped to you. You will receive a separate email with your tracking information.
Please note that there are some bike brands that we cannot ship, however, we do have a pickup in-store option available.
Final assembly on all bike purchases MUST be done by a qualified bike technician. Failure to have the bike assembled by a qualified technician AND retain a copy of your labor receipt may void the manufacturer warranty and could result in damage and/or injury if not assembled correctly. Please note that as an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. Please report any damaged part that affects the safety or ride-ability of your bike immediately upon receipt.
Shipping information such as address changes are adjustable up until the time of shipping. Once your package has left our fulfillment store, you will need to work with the carrier to adjust the information.
Once you have placed your order, we cannot change the shipping method. Please make sure to carefully review your order before submitting to ensure you have selected the right shipping method.
If you have a gate code or special instructions for delivery, we recommend using the free delivery service options from UPS. These services will alert you of incoming packages, allow you to add delivery instructions, reschedule the delivery and more. These services are free to sign up, however, some features may incur a fee. For more information regarding these services, please see the link below.
UPS Ground shipping and UPS 2nd Day Air shipping time frames are only estimates. Transit times are out of our hands once your gear leaves our fulfillment stores, and we cannot guarantee the time frames of these shipping methods. View estimated UPS Ground transit days based on when your package leaves our fulfillment stores. Please note UPS is not guaranteeing delivery times and these are approximations only.
1-3 Business Days: CA, NV, OR, WA, ID, UT, AZ, NM, CO, WY, OK, AK, HI
4-5 Business Days: MT, ND, SD, NE, KS, TX, MN, IA, MO, AR, LA, WI, IL, IN, MI, OH, KY, TN, MS, AL, GA, FL, SC, NC, VA, WV, PA, DE, MD, NJ, NY, CT, RI, MA, NH, VT, ME
6 Business Days: PR
Need to cancel your order? We get it, things happen. If you need to cancel your order, please contact us at:
Please note that if you are cancelling an order that has already left our fulfillment store, a $20 package redirect fee may be subtracted from your refund.
To ensure your package is delivered to you safe and sound, we at BlueZone Sports reserve the right to require a signature at the time of delivery for any order. All orders over $250.00 will require your signature upon arrival. Please make sure to check your tracking status so you know when your order is expected to arrive.
Some people outside of the U.S. may use a package forwarder to get their gear abroad. Please be aware that BlueZone Sports and BlueZone Sports’ partners and vendors cannot be held liable for damage or costs that may occur after the package has been delivered to the shipping address provided at the time of purchase. If you plan on using a package forwarding facility, please contact us prior to placing your order.
We want to make sure you get your gear in time for your next adventure but there are some times of the year where we need to give our hard-working UPS workers an extra day or two. Please give your package a few extra days to arrive if you placed your order around one of these dates.
Memorial Day | May 31st, 2022
Independence Day | July 4th, 2022
Labor Day | September 5th, 2022
Thanksgiving Day | November 24th, 2022
Christmas Eve | December 24th, 2022
Christmas Day | December 25th, 2022
New Year’s Eve | December 31st, 2022
New Year’s Day | January 1st, 2023
Please note that our fulfillment stores are closed on Thanksgiving and Christmas Day.
CHECKING ORDER STATUS
You will be emailed status updates as your order goes through the shipment process.
Your order status can also be found by following the steps below.
Login to your BlueZoneSports.com account by clicking on the My Account button in the upper right
After signing in, click on View Order History/Status
Find your order in the Order History list and click on View Details
Your order status will be located on the far right
WHERE DO I FIND MY TRACKING NUMBER?
Once your order has been processed and shipped, you will be emailed a shipping confirmation email that contains your tracking number.
Tracking information can also be found by following the steps below.
Login to you BlueZoneSports.com account by clicking on the My Account button in the upper right
After signing in, click on View Order History/Status
Find your order in the Order History list and click on View Details
Your tracking number will be located on the far right
Need to return your item? Sometimes things just don’t work out. View our Returns and Exchange policy here.
For all returns, please ship to:
2480 Precision Drive Suite H
Minden, NV 89423
BLUEZONE SPORTS RETURN POLICY
We stand behind our product and offer a 100% satisfaction guarantee. You may return new, unused items purchased from BlueZoneSports.com for a refund up to 60 days following the date of purchase.
Returned merchandise must be sent back in original and unused condition. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris. If merchandise is not in re-sellable and unused condition, it may result in a restocking fee of 15% or more. Don’t worry, this is pretty rare, and it is a last resort on our end.
Ship your return: For domestic returns, we offer flat rate UPS shipping labels.
For customers who have purchased items from BlueZone Sports through the Amazon Marketplace, it is necessary to sign into your Amazon account and request a return through the Amazon.com system.
To request a return through the Amazon.com system, go to “Your Account” on Amazon.com, click “Your Orders” and then click the “seller profile” link for your order to get information about the return and refund policies that apply.
PACKAGING YOUR RETURNS
Make sure to package the merchandise you are returning correctly. Do not place tape on the original shoe box when returning shoes. Shoes must be shipped in either an appropriate mailing bag or box, or your order may result in a restocking fee of 15% or more. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in a denial of return. Feel free to re-use the original shipping materials to package your merchandise correctly and to help reduce waste.
We will initiate your refund within one business day after your return arrives at our distribution center. Initial shipping costs are non-refundable. Please allow 3-5 business days depending on your payment method from the time we initiate your refund for the funds to appear in your account.
Sometimes you need to exchange a product for something else—it happens. The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus any initial shipping costs) for your item once we receive the return. Feel free to give us a call to set up your exchange or answer any questions if you would prefer to make an exchange without setting up a new order. (844) 786-6486
If you feel that any item you have received is defective, please contact our customer service department for assistance on your item’s warranty or visit:
If the purchase price of an item drops within 20 days of your purchase, we have you covered! Contact us and we will credit you the difference. Similarly, if you find a competitor price to be less than your purchase price within 7 days of your purchase, let us know and we can credit you the difference as well. In both cases the same item (size and color) must be in stock at the lesser price.
MASTERFIT PRICING & FOOTBED PERFORMANCE FIT GUARANTEE
All Drop-Ins or Trim-to-Fits Performance Fit Guarantee: Performance Fit Guarantee for one year from the date of purchase. Includes NO CHARGE shell or liner modifications for one year from the date of purchase.
All Custom Footbeds Performance Guarantee: Performance Fit Guarantee for the life of the boot. We determine the life of the boot based on wear, both the shell and the liner, and the age of the boot. Includes NO CHARGE shell or liner modifications for the life of the boot.
InstaPrint QF Snow (Quick-Beds) - $99.99: Performance Guarantee for the life of the boot. We determine the life of the boot based on wear, both the shell and the liner, and age of the boot.
InstaPrint Plus Snow (Fully Posted) - $179.99: Performance Guarantee for the life of the boot. We determine the life of the boot based on wear, both the shell and the liner, and age of the boot.
LOWEST PRICE GUARANTEE
At BlueZone Sports, we believe in supporting the communities that we operate in and hold true to the fact that excellent service, selection and overall experience should not cost more.
It is our goal to provide you with the lowest possible price. If a competitor* has an item available in-store or online at a lower final price, we will be it by 5%. The final price includes all applicable duties, taxes, and shipping costs. Price match discounts cannot be combined with any other BlueZone Sports promotions. To submit a request, please contact the store manager at any BlueZone Sports location or contact us at:
*All competitor website and listings on 3rd party sites such as eBay and Amazon must be licensed online retailers, based in the U.S. Third party listings must show the same price on the competitor’s own website as well. These retailers can honor manufacturer warranties and ensure the product is not secondhand or a knock-off.
Underwear/personal care items cannot be returned due to hygiene concerns.
Footwear without original retail packaging (shoe box, sandal/slipper hanger).