BLUEZONE SPORTS RETURN POLICY

We stand behind our product and offer a 100% satisfaction guarantee. You may return new, unused items purchased from BlueZoneSports.com for a refund up to 60 days following the date of purchase.

CONDITION

Returned merchandise must be sent back in original and unused condition. All items must be returned in the condition in which they were received, including but not limited to manufacturer packaging, tags, documentation, and any accessories where applicable. All items must be free of any dirt, hair, fur, or other debris. For footwear, please make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris. If merchandise is not in re-sellable and unused condition, it may result in a restocking fee of 15%. Don’t worry, this is pretty rare, and it is a last resort on our end.

RETURN OPTIONS

Ship your return:

To make shipping your return easy, we offer flat rate UPS Ground shipping labels. A $7.99 shipping cost will be deducted from your refund or credits issued for the return of your new and unused items.

For oversized items such as bikes, a $64.99 shipping cost will be deducted from your refund or credits issued for the return of your new and unused items. If you are unsure if your return qualifies as an oversized item, please contact us.

Once you have the UPS Ground return shipping label, print the label, and affix it to the outside of your return package. Drop it off at a UPS store of your choice and we’ll take care of the rest.

Contact us: returns@bluezonesports.com to get started with your return (please include your order number in the subject line).
Return in person:

Returns can be dropped off at any of our locations in South Lake Tahoe, Tahoe City, Truckee, Carson City, Roseville, or Reno during business hours.

Location Information
Returns from outside the U.S.:

If you live outside of the contiguous U.S., you can mail your return back using the carrier of your choice. Please address the package to:

BlueZoneSports.com
Attn: Returns
2546 Precision Drive, Suite A
Minden, NV 89423

PURCHASES MADE ON AMAZON.COM

For customers who have purchased items from BlueZone Sports through the Amazon Marketplace, it is necessary to sign into your Amazon account and request a return through the Amazon.com system.

To request a return through the Amazon Marketplace, go to “Your Account” on Amazon.com, click “Your Orders” and then click the “Seller Profile” link for your order to get information about the return and refund policies that apply.

PACKAGING YOUR RETURNS

Make sure to package the merchandise you are returning correctly.

All merchandise should be returned in a proper shipping container such as a box, shipping pouch, or other container that protects the merchandise during transit.
Shoes should be returned in the original shoe box and placed in a proper shipping container. Please do not place tape on the original shoe box when returning shoes or treat the shoe box as the shipping container.
If your order was damaged upon arrival, please note this in your return request or on your return packing slip.
Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in a restocking fee of 15%. Please re-use the original shipping materials to package your merchandise correctly and to help reduce waste.
Please contact us if there is an unexpected problem with your order or any special circumstances that would require you to return you item.

REFUNDS

Your refund will be initiated within 2 business days after your return arrives to our distribution center. Initial shipping costs are non-refundable.

Refunds will be issued to your original form of payment. If the original payment is no longer available, we will issue your refund in the form of a BlueZone Sports eGift Card for the refund amount. You will receive a confirmation email once your return has been processed.

Depending on your banking institution, please allow 3-5 business days for your refund to reflect on your credit/debit card.

IN-STORE PURCHASE RETURNS

In-store purchases can be returned to any of our BlueZone Sports locations. With a receipt, you may return new, unused items in-store for a refund up to 30 days following the date of purchase. All items must be in the original retail condition, including but not limited to manufacturer packaging, tags, documentation, and any accessories where applicable. All items must be free of any dirt, hair, fur, or other debris. For footwear, please make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris.

Used items with receipt and tags can be returned within 10 days for store credit only.

Returning an in-store purchase via mail:

If you do not live near a BlueZone Sports location, you can still return items purchased in-store within 30 days of the date of purchase. You can mail your return via USPS, UPS, or FedEx to our distribution center. Please note that parcel postage must be paid in full, and we cannot accept COD packages.
- Include a copy of your original receipt. Note: If you do not have a receipt, a BlueZone Sports Gift Card will be issued and mailed upon the return.
- Add a note explaining your request for a return (color, size, etc.) and be sure to include your contact information, including phone number and email, just in case we need to contact you.
- Head to your local USPS, UPS, or FedEx store to ship the return and be sure to keep a record of the return tracking number.

For in-store purchase returns, please ship to:

BlueZone Sports
Attn: Returns
2546 Precision Drive, Suite A
Minden, NV 89423

FINAL SALE / NON-RETURNABLE

Unfortunately, there are times where we cannot return your item. Please see below for a list of items that are final sale and non-returnable.

Underwear/Bathing Suits/Personal Care Items: Cannot be returned due to hygiene concerns
Camping Fuel
Backpacking Food

DEFECTIVE MERCHANDISE

If you feel that any item you have received is defective, please contact our customer service department for assistance on your item’s warranty.

Please contact us with any additional questions concerning faulty merchandise.

Received a damaged or incorrect item? Contact Customer Care

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