We stand behind our product and offer a 100% satisfaction guarantee. You may return new, unused items purchased from BlueZoneSports.com for a refund up to 60 days following the date of purchase.
Returned merchandise must be sent back in original and unused condition. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris. If merchandise is not in re-sellable and unused condition, it may result in a restocking fee of 15% or more. Don’t worry, this is pretty rare, and it is a last resort on our end.
Ship your return: For domestic returns, we offer flat rate UPS shipping labels.
Contact: firstname.lastname@example.org to get started.
Return in person: Returns can be dropped off at our stores in South Lake Tahoe, Truckee, Roseville, Carson City, or Reno during normal business hours.
For customers who have purchased items from BlueZone Sports through the Amazon Marketplace, it is necessary to sign into your Amazon account and request a return through the Amazon.com system.
To request a return through the Amazon.com system, go to “Your Account” on Amazon.com, click “Your Orders” and then click the “seller profile” link for your order to get information about the return and refund policies that apply.
Make sure to package the merchandise you are returning correctly. Do not place tape on the original shoe box when returning shoes. Shoes must be shipped in either an appropriate mailing bag or box, or your order may result in a restocking fee of 15% or more. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in a denial of return. Feel free to re-use the original shipping materials to package your merchandise correctly and to help reduce waste.
We will initiate your refund within 24 hours after your return arrives at our distribution center. You will receive an email confirmation when your return is received. Initial shipping costs are non-refundable. Please allow 3-5 business days depending on your payment method from the time we initiate your refund for the funds to appear in your account.
Sometimes you need to exchange a product for something else—it happens. The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus any initial shipping costs) for your item once we receive the return. Feel free to give us a call to set up your exchange or answer any questions if you would prefer to make an exchange without setting up a new order.
If you feel that any item you have received is defective, please contact our customer service department for assistance on your item’s warranty or visit:
Please contact us with any additional questions concerning faulty merchandise.
Received a damaged or incorrect item? Contact Customer Care
If the purchase price of an item drops within 20 days of your purchase, we have you covered! Contact us and we will credit you the difference. Similarly, if you find a competitor price to be less than your purchase price within 7 days of your purchase, let us know and we can credit you the difference as well. In both cases the same item (size and color) must be in stock at the lesser price.
All Drop-Ins or Trim-to-Fits Performance Fit Guarantee: Performance Fit Guarantee for one year from the date of purchase. Includes NO CHARGE shell or liner modifications for one year from the date of purchase.
All Custom Footbeds Performance Guarantee: Performance Fit Guarantee for the life of the boot. We determine the life of the boot based on wear, both the shell and the liner, and the age of the boot. Includes NO CHARGE shell or liner modifications for the life of the boot.
InstaPrint QF Snow (Quick-Beds) - $99.99: Performance Guarantee for the life of the boot. We determine the life of the boot based on wear, both the shell and the liner, and age of the boot.
InstaPrint Plus Snow (Fully Posted) - $179.99: Performance Guarantee for the life of the boot. We determine the life of the boot based on wear, both the shell and the liner, and age of the boot.
At BlueZone Sports, we believe in supporting the communities that we operate in and hold true to the fact that excellent service, selection and overall experience should not cost more.
It is our goal to provide you with the lowest possible price. If a competitor* has an item available in-store or online at a lower final price, we will be it by 5%. The final price includes all applicable duties, taxes, and shipping costs. Price match discounts cannot be combined with any other BlueZone Sports promotions. To submit a request, please contact the store manager at any BlueZone Sports location or contact us at:
Item requirements for a price match:
*All competitor website and listings on 3rd party sites such as eBay and Amazon must be licensed online retailers, based in the U.S. Third party listings must show the same price on the competitor’s own website as well. These retailers can honor manufacturer warranties and ensure the product is not secondhand or a knock-off.
Underwear/personal care items cannot be returned due to hygiene concerns.
Footwear without original retail packaging (shoe box, sandal/slipper hanger).
2480 Precision Drive Suite H
Minden, NV 89423