We stand behind our product and offer a 100% satisfaction guarantee. You may return new, unused items purchased from BlueZoneSports.com for a refund up to 60 days following the date of purchase.
Returned merchandise must be sent back in original and unused condition. All items must be returned in the condition in which they were received, including but not limited to manufacturer packaging, tags, documentation, and any accessories where applicable. All items must be free of any dirt, hair, fur, or other debris. For footwear, please make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris. If merchandise is not in re-sellable and unused condition, it may result in a restocking fee. Don’t worry, this is pretty rare, and it is a last resort on our end.
Ship your return:
To make shipping your return easy, we offer flat rate UPS Ground shipping labels. A $7.99 shipping cost will be deducted from your refund or credits issued for the return of your new and unused items.
For oversized items such as bikes, a $64.99 shipping cost will be deducted from your refund or credits issued for the return of your new and unused items. If you are unsure if your return qualifies as an oversized item, please contact us.
Once you have the UPS Ground return shipping label, print the label, and affix it to the outside of your return package. Drop it off at a UPS store of your choice and we’ll take care of the rest.
Contact us: [email protected] to get started with your return (please include your order number in the subject line).
BlueZoneSports.com
Attn: Returns
2546 Precision Drive, Suite A
Minden, NV 89423
For customers who have purchased items from BlueZone Sports through the Amazon Marketplace, it is necessary to sign into your Amazon account and request a return through the Amazon.com system.
To request a return through the Amazon Marketplace, go to “Your Account” on Amazon.com, click “Your Orders” and then click the “Seller Profile” link for your order to get information about the return and refund policies that apply.
Make sure to package the merchandise you are returning correctly.
All merchandise should be returned in a proper shipping container such as a box, shipping pouch, or other container that protects the merchandise during transit.
Your refund will be initiated within 2 business days after your return arrives to our distribution center. Initial shipping costs are non-refundable.
Refunds will be issued to your original form of payment. If the original payment is no longer available, we will issue your refund in the form of a BlueZone Sports eGift Card for the refund amount. You will receive a confirmation email once your return has been processed.
Depending on your banking institution, please allow 3-5 business days for your refund to reflect on your credit/debit card.
In-store purchases can be returned to any of our BlueZone Sports locations. With a receipt, you may return new, unused items in-store for a refund up to 30 days following the date of purchase. All items must be in the original retail condition, including but not limited to manufacturer packaging, tags, documentation, and any accessories where applicable. All items must be free of any dirt, hair, fur, or other debris. For footwear, please make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris.
Used items with receipt and tags can be returned within 10 days for store credit only.
For in-store purchase returns, please ship to:
BlueZone Sports
Attn: Returns
2546 Precision Drive, Suite A
Minden, NV 89423
Unfortunately, there are times where we cannot return your item. Please see below for a list of items that are final sale and non-returnable.
If you feel that any item you have received is defective, please contact our customer service department for assistance on your item’s warranty.
Please contact us with any additional questions concerning faulty merchandise.
Received a damaged or incorrect item? Contact Customer Care
